Frequently Asked Questions

Yes — that's exactly what we're built for. Order from the UK, USA, UAE, Saudi Arabia, Canada, Australia or anywhere else in the world, in your own currency, and we'll prepare and hand it off to our trusted local courier partner for delivery in Karachi. Delivering to a recipient outside Karachi, including internationally? Message us on WhatsApp first and we'll arrange it through a trusted third-party courier.

Right now we deliver in Karachi only — that's our launch city for 2026, and we're focused on getting it right before expanding to more Pakistani cities. Need delivery outside Karachi, or internationally? Message us on WhatsAppand we'll see if it can be arranged through a trusted third-party courier.

Place your order before the daily cutoff shown at checkout, and we'll deliver it the same day within Karachi. Orders placed after the cutoff are scheduled for the next available slot.

Deliveries are arranged via WhatsApp through a trusted third-party courier, not an in-house fleet. They'll try to reach the recipient directly and, where reasonable, hand the gift to someone at the address (a family member, guard or reception desk) or reschedule for the next available slot.

Yes — every order is photographed by the courier at the moment it's handed over, and the photo is sent to you on WhatsApp so you can see it arrive in real time.

We accept major debit and credit cards. Available options depend on your country and are shown at checkout.

You'll see prices and be charged in the currency you select from the switcher in the top-right of the site, even though the order is fulfilled in Pakistan.

No — the total shown at checkout, including any delivery surcharge for same-day or remote-area delivery, is exactly what you pay. No surprise charges after.

Yes — use Customize Cake or Customize Basket to choose flavor, size, message and add-ons before you check out.

Yes — from branded gift boxes to office-wide Eid hampers. See Corporate Gifting to request a quote.

Enter your order ID on the Track Order page, or just follow the WhatsApp and email updates we send automatically as your order moves through preparation, dispatch and delivery.

If your order isn't delivered, you're refunded — no exceptions. Full details are on our Refund Policy page.

Visit our Contact page to reach us by form, WhatsApp or email — we usually reply within a few hours.